Account Guidelines

Establishing an Account

Integrated MedCraft will grant any United States Government or Department of Defense Customer Net 30-day terms with an issuance of a Government issued purchase order. All other commercial customers must fill out the Integrated MedCraft New Account Application and supply credit references in order to receive terms with IMC.

Our standard terms are pre-pay, credit card or Net 30-day terms.

Any customer with payment terms with past due invoices will be assessed a 2% late charge per month.

Any account delinquent beyond 45 days will be moved to pre-pay status.

Payment can be made by Check, ACH transfer, Credit Card or Government issued P-card.

Shipping Policy

Integrated MedCraft’s goal is to ship items 3-5 days from time of order. At times of heavy volume or manufacturer delays we may not be able to abide by this schedule. Custom orders or buy on demand items may take longer. Our Customer Service Team will communicate reasonable shipping expectations at the time of order.

IMC’s standard shipping policy is FOB origin and freight fees will be added to the customer invoice. All overnight and expedited shipping fees will be at the customer’s expense. IMC reserves the right to choose the method of shipping to best meet the customer’s need.

Orders shipping to a PO Box, APO or FPO will ship U.S. Mail per U.S. Postal Service requirements. Customer understands that for orders shipped U.S Postal Service, IMC is responsible for delivery of product to USPS only and is not accountable for end point delivery of product once it enters into the APO/FPO system. IMC recommends utilizing a shipping carrier that can track shipments to their final destination.

Minimum Order

Orders under our minimum order threshold of $150.00 will be assessed a $12.50 shipping and handling charge.

Warranties and Liability Limits

Integrated MedCraft LLC is a distributor. Warranties are limited to those offered by the manufacturer. Integrated MedCraft gives no express or implied warranties on any items shown in its printed material, electronic brochures, or advertised on their website and shall not be responsible for the proper use and servicing of goods purchased nor does the company give any express or implied warranty that goods purchased are merchantable or fit for a particular purpose. IMC shall not be liable for special or consequential damage or injury to person or property which results from the use of these products.

Medical Authorization

All medical devices sold by Integrated MedCraft LLC are intended for use by trained medical personnel. Please consult with your Medical Director or Medical Command for proper use, authorization and protocol.