Returns and Refund Policy

Integrated MedCraft LLC would like to thank you for your business.  While it is our goal to assure that you are completely satisfied, if you feel that we have not met your expectations please contact us immediately at 855.752.1011 or email us at info@integratedmc.com.


Our products can be returned within 30 days of the original purchase of the product.  A new product may be exchanged for another product or returned for a refund.


To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Authorization(RMA) from us

Products that do not meet these criteria will not be considered for return.


Products that are returned after 30 days, will be subject to a 30% restocking fee.  Items returned 60 days after invoice date, will not be eligible for refund.


Items not eligible for return

  • Special order 
  • Custom orders that have been embroidered, screen printed etc.
  • Any product deemed by IMC to be in non-resalable condition
  • Any sterile item that has been opened

Integrated MedCraft reserves the right to modify our return policy at the time of order.  Item specific terms will be documented on customer invoice.


To obtain a Return Merchandise Authorization(RMA), contact us:

By phone number: 855-752-1011

By email: info@integratedmc.com


Instruction to return a product or to receive a refund will be found in the Return Merchandise Authorization email sent from the IMC Customer Service Team. Returned products must be received by IMC within 14 days of the creation of the RMA.


Shipping charges

If Integrated MedCraft sent the wrong item, or the product was damaged upon arrival, IMC will be responsible for the cost associated with the return.  If the wrong item was ordered by customer, all freight charges will be the responsibility of the customer.


Damaged items

It is the customer’s responsibility to inspect items within 5 days of delivery.  If you received a damaged product, please notify us immediately for assistance.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 855-752-1011

By email: info@integratedmc.com